Privacy Policy
Last updated: 31 May 2026
This privacy policy explains how Isca Energy SW Ltd ("we", "us", "our") collects, uses and protects your personal data when you use our website or contact us. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Isca Energy SW Ltd is a NAPIT-approved electrical contractor serving Newport and South Wales. We are registered in England & Wales under company number 15516570, with registered office at Merlin House, Brunel Road, Reading, RG7 4AB. We are the "data controller" for the personal data described in this policy.
Contact: info@iscaenergy.co.uk
What data we collect
- Contact details you give us – such as your name, phone number, email address and property address when you request a quote, message us on WhatsApp, call, or email.
- Enquiry details – information about the electrical work you need.
- Usage data – if you accept analytics cookies, anonymised information about how you use our website (pages viewed, device type, approximate location).
How and why we use your data
- To respond to your enquiry and provide a quote (lawful basis: legitimate interests / steps prior to entering a contract).
- To carry out and manage electrical work you engage us for (lawful basis: contract).
- To meet legal and certification obligations, such as issuing electrical safety certificates (lawful basis: legal obligation).
- To understand and improve our website, if you consent to analytics cookies (lawful basis: consent).
Cookies
Our website uses essential cookies needed for it to function, and – only with your consent – Google Analytics cookies to help us understand how visitors use the site. We do not load any analytics or tracking cookies until you click "Accept all" on our cookie banner. You can withdraw consent at any time by clearing your browser cookies and site data. For more information see Google's privacy policy.
Who we share it with
We do not sell your data. We may share it with trusted service providers who help us run our business (for example our website host and Google Analytics), with regulatory bodies where legally required, and – where relevant to your enquiry – with letting agents or landlords you have asked us to work with. All providers are required to keep your data secure.
How long we keep it
We keep enquiry and customer records for as long as needed to provide our services and meet our legal, tax and certification obligations (typically up to 6 years after our last interaction), after which it is securely deleted.
Your rights
Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, email us at info@iscaenergy.co.uk.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised "last updated" date.